Choose the point after the traveler can reach it
An arrival time on a ticket is the time the train is scheduled to reach the station. It does not include getting off, finding a lift, collecting bags, or walking to the car. Ask the traveler which exit they can use with their luggage and whether a short walk or level route matters. Choose a fixed pickup point permitted by the station and tell the driver what the traveler will do before calling.
Respond to a closed exit with one new meeting point
Let the traveler signal when they have reached the meeting point before the driver enters a restricted loading area. If the arriving platform or exit changes, agree on one reachable meeting point before either person moves. Choose a place where the driver is allowed to wait.
Have a plan if the phone loses power
Before departure, agree on a place and time to meet if the final call is impossible. Choose somewhere the driver can legally wait or park rather than a loading lane that requires immediate departure. If the train is delayed beyond that window, use the station’s current instructions and a staffed information point where available. Neither person should wait inside a closed area or repeatedly circle an unsafe spot because the original landmark is no longer usable.